FlexiTonMagyar változat version

FlexiTon’s 3rd Line Support services

offers complex activities like

 

  • call logging
  • releasing product updates
  • releasing product hot fixes
  • handling those cases which have been escalated from 2nd line due to complexity, or expert skills & resources required to resolve
  • to resolve and report on customer queries and problems of medium to large complexity. Troubleshoot and quickly diagnose less complex problems in accordance with the Service Level Agreement (SLA)/key performance indicators and propose measures to prevent recurrence
  • to design/lead Browser, User, SuperUser, Administrator and Delta trainings plus On-site, Startup support
  • Standard or Enhanced support hours according to your needs