FlexiTon’s 3rd Line Support services

offers complex activities like

• call logging
• releasing product updates
• releasing product hot fixes
• handling those cases which have been escalated from 2nd line due to complexity, or expert skills & resources required to resolve
• to resolve and report on customer queries and problems of medium to large complexity. Troubleshoot and quickly diagnose less complex problems in accordance with the Service Level Agreement (SLA)/key performance indicators and propose measures to prevent recurrence
• to design/lead Browser, User, SuperUser, Administrator and Delta trainings plus On-site, Startup support
• Standard or Enhanced support hours according to your needs